Privacy Policy

Overview

At BrandConnex, your privacy matters to us. This Privacy Policy explains what information we collect when you visit https://eigenmy.store ("the Website"), why we collect it, how we use it, and how we protect it. It also outlines your rights and choices regarding the personal data you share with us, including how you can access, update, or control your information.

This Privacy Policy forms part of our Terms of Use and may be updated from time to time. Any changes whether partial or complete will be reflected on this page. It is your responsibility to review this policy periodically to stay informed of any updates.

If you have any questions or concerns regarding this policy, please contact us directly.

IMPORTANT: By accessing or using this Website, you confirm that you have read, understood, and agreed to be bound by this Privacy Policy and our Terms of Use. If you do not agree, please discontinue use of the Website immediately.

PLEASE REVIEW THIS PRIVACY POLICY CAREFULLY.

Definitions

"Personal Data" refers to any information related to a commercial transaction that directly or indirectly identifies an individual, either on its own or when combined with other accessible data.

"Processing" includes any operation involving Personal Data, such as collecting, recording, storing, organizing, modifying, using, retrieving, disclosing, transferring, aligning, combining, correcting, erasing, or destroying the data, as well as making it available to third parties in any form.

What Data We Collect and How

When you visit our application or create a user profile, we may collect certain information from you, both during your browsing session and when you engage with us through contact forms, live chat, or sales assistance pop-ups.

If you interact with our platform but have not yet provided your email address, we may still collect data using cookies and tracking tools. In such cases, we use services like Intercom to capture anonymous lead information until we can associate it with a user profile.

Examples of information we may collect:

a) Email

b) Username (Google ID)

c) Features that you use in this application

d) IP Address

e) Location

f) Device information

g) Operating system

h) The source of your visit

i) Device Language

j) Number of previous visits

k) Pages visited in the past

Collection of Personal Information and Data

We collect personal information you provide during registration, as well as data generated from your use of our services, visits to our Website, and interactions with features such as contact forms, newsletters, and promotional tools.

This data may be used to fulfill your requests, respond to inquiries, and send you communications such as newsletters, product updates, promotions, contest announcements, and customer service follow-ups.

If you make a purchase through the Website, we will collect relevant details such as your name, nationality, identification or passport number, contact address, phone number, email address, and billing/payment information. Failure to provide this data may prevent us from completing your order.

In the case of financial transactions, we collect your payment details, including credit card or bank account information, as needed to complete your transaction. This data is used strictly to process your payment and facilitate access to the services.

Your personal data may also be shared internally and with third parties directly involved in fulfilling your order—such as payment processors or analytics services, as well as for legal compliance purposes.

Additionally, we may collect demographic and preference-based information such as ethnicity, age, gender, language preference, date of birth, password, profession, interests, marketing preferences, device and browser details, location data, and uploaded photos.

Purpose of Data Collection

We process your personal data for the following purposes:

a) To communicate with you

b) To deliver products and services

c) To respond to your inquiries or complaints

d) To operate, develop, improve, personalize, and support the Website and services

e) To provide updates on promotions, product launches, and industry news via SMS, email, phone, mail, or social media

f) To send occasional greetings or promotional messages

g) To invite you to events, memberships, or future promotions

h) To analyze and enhance our offerings and campaigns

i) To conduct surveys, market research, profiling, and analytics (internally or with affiliates)

j)To share data with auditors for internal auditing purposes

k) To maintain and improve customer relationships

l) To update internal records and manage operations

m) For internal administrative tasks

n) To detect and prevent fraud, abuse, or illegal activity

o) To enable us and our affiliates to fulfill contractual obligations

p) To comply with legal, regulatory, or judicial requirements

q) To defend our legal rights and comply with applicable laws

r) For any other necessary business and operational purposes

Legal Basis for Processing

We only process your personal data when we have a valid legal reason to do so. These reasons may include:

a) Consent

b) Contractual necessity

c) Legal obligations

d) Legitimate interests

Fraud Prevention

We process certain personal data to detect, prevent, and address fraud or other forms of misuse. This is based on our legitimate interest in protecting the integrity of our platform, services, and users.

Analytics and Reporting

We use your data to fulfill reporting obligations, improve our platform, and enhance our services. All reporting is conducted using aggregated data that cannot be traced back to any individual user.

Age Restriction

Our services are not intended for individuals under the age of 13, and we do not knowingly collect data from users in this age group. If you believe we have collected such data, please contact us immediately and we will delete it.

Third-Party Applications

Our services may contain links to third-party platforms or services. Each operates under its own privacy policy, and we are not responsible for how they handle your personal data. Please review their privacy policies before interacting with them.

Third-Party Data Sharing

We may share your personal data with trusted third-party providers who assist us in:

a) Hosting and infrastructure

b)Payment processing

c) Customer communication

d) Analytics and marketing

e) Identity verification

These providers are contractually bound to use your data only as necessary and to protect it.

International Data Transfers

Your personal data may be processed in countries outside your own. We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

Automated Decision-Making and Profiling

We may use automated tools and profiling to improve service delivery. You have the right to request human intervention in any decisions made solely by automated means that significantly affect you.

Cookies

Cookies are used to enhance navigation, store preferences, analyze traffic, and optimize performance. You may disable cookies via browser settings, but this may affect functionality.

Types of Cookies:

a) Session Cookies

b) Persistent Cookies

Cookie Consent Management

When you visit our site, you may be shown a cookie banner to manage preferences. You can also adjust these settings via your browser.

Consequences of Not Providing Personal Data

If you choose not to provide your data or withdraw consent, we may be unable to:

a) Communicate with you

b) Comply with legal requirements

c) Provide services

d) Inform you of relevant offers

e) Data Security and Storage

We employ industry-standard security measures. Despite our best efforts, no system is entirely secure. We retain data only as long as needed to fulfill purposes, legal obligations, and business interests.

Data Retention

We retain data as long as necessary to:

a) Fulfill collection purposes

b) Meet legal obligations

c) Serve legitimate interests

Your Consent to This Policy

By using the Website, you agree to the terms of this Privacy Policy. Continued use constitutes acceptance of future updates. If you disagree, please discontinue use.

How to Access and Manage Your Information

You have the right to:

a) Access your data

b) Correct or delete data

c) Object to or restrict processing

d) Withdraw consent

e) Receive data in a portable format

To exercise these rights, access your account settings or contact us directly. We may limit requests in certain circumstances (e.g., legal obligations, affecting others’ rights).

Opt-Out of Marketing Communications

You may opt out of marketing messages by:

a) Clicking the unsubscribe link

b) Updating preferences in your account

c) Contacting us directly

Note: You may still receive transactional or service-related messages.

Data Breach Notification

In the event of a data breach, we will notify affected individuals and relevant authorities as required.

Contact Us

For any questions, requests, or complaints regarding this Privacy Policy:

Email: [email protected]

Miscellaneous